Frequently Asked Questions

We supply a wide range of roofing materials including Colorbond roof sheeting, flashings, polycarbonate sheets, insulation, fasteners, and a variety of roofing accessories.

Many of our roofing materials—such as genuine Colorbond® steel products—are sourced from trusted Australian manufacturers. Product pages will specify where applicable.

Yes. Our team can guide you through product selection, colours, lengths, profiles, and accessories. We're here to make sure you get the right items for your project.

We accept Visa, Mastercard, American Express, Discover, and direct bank transfer.

Most of our products—including custom-cut roofing materials—go into production quickly. If you need to make changes, contact us immediately. Once production or dispatch has begun, orders generally cannot be altered.

Yes. We ship Australia-wide for all products that can safely be transported by freight or courier.

(Some bulky, fragile, or extra-long items may have restrictions depending on the location.)

Shipping costs vary based on product size, weight, and delivery location. Freight charges are calculated at checkout or quoted before purchase.

Delivery time varies by product type and region.

• Standard orders usually dispatch within a few business days.

• Custom-cut, special-order, or oversize products may require additional manufacturing time.

You'll be updated once your order has shipped.

Inspect your order immediately for any damage, shortages, or errors. Any issues must be reported within 48 hours.

You must notify us immediately upon delivery. Contact us with photos and your order details at:

Phone: (03) 9131 4598
Email: [email protected]

If a manufacturing defect is found, we will assess the issue and arrange replacement in line with our warranty and product policies.

Yes. Many products include warranties from the manufacturer, especially metal roofing products.

Warranty claims are submitted directly to the manufacturer. We can assist with documentation and guidance where needed.

Yes. An account allows you to track orders, save details, and view your purchase history.

Register

Yes. Approved trade customers receive access to special pricing and terms. Register to apply.

Register To Apply

No — we supply materials only. Roofing installation must be carried out by licensed roofing professionals.

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